ISI Queue Analytics offers unparalleled insights into call queue performance, seamlessly integrating with Cisco, Webex and Microsoft Teams. It provides a cost-effective solution to oversee call handling, wait time management, and overall customer experience without the complexity of traditional contact center infrastructure.

The Ultimate Queue Performance Tool
 
Call Center Insights powered by ISI Queue Analytics
Secure caller journey visibility and insights without the cost and complexity of deploying and maintaining a full-fledged contact center. ISI’s Queue Analytics platform coupled with existing call queuing capabilities from Cisco, Webex and Microsoft enables customers to significantly reduce Contact Center operational costs.

With advanced reporting capabilities, call recording and real-time performance metrics, ISI provides a solution suite enhancing each of your call center queues.

If you use Cisco, Webex Calling, Microsoft Teams, or Avaya, you need ISI. Our SaaS software provides the most comprehensive CDR reporting and unified communication analytics available for these leading platforms.



ISI Analytics

This department is responsible for designing, developing, and maintaining software applications and systems.

Software Development

This department focuses on managing client relationships and enhancing customer experience through various services.

Client Services

This department focuses on ensuring customer satisfaction and retention by supporting clients and optimizing their experience with the company's products and services.

Customer Success

This department focuses on defining product vision and strategy, guiding the development process to meet customer needs.

Product Management

This department provides expert assistance and tailored solutions to clients in order to optimize their experiences and outcomes.

ISI Analytics

Org chart

Teams

Software Development

Client Services

Customer Success

Product Management

Professional Services

Offices

ISI Analytics

Org chart

Teams

Software Development

Client Services

Customer Success

Product Management

Professional Services

Offices

Related companies