Malcolm Petersen is an experienced Customer Success Manager with a comprehensive background in managing enterprise client portfolios across multiple leading technology companies. Currently at Island since March 2024, Malcolm oversees 12-15 enterprise clients, engaging with high-level stakeholders to ensure effective deployment of the Island platform. Prior roles include significant tenures at Zscaler, where Malcolm managed large enterprise clients and received the GTM Impact Award, and Behavox, where exceptional client engagement earned the Unsung Hero Award. With a proactive approach to upselling and cross-selling opportunities, and a history of exceeding performance metrics, Malcolm has consistently driven customer satisfaction and retention through strategic relationship management and collaboration with cross-functional teams. Malcolm holds a Bachelor of Business Administration in Marketing from Baylor University.
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