Thomas Burrows has a diverse work experience in the field of account management and customer service. Thomas joined ISN in 2019 and held various roles including Senior Account Representative in the Utilities & Renewable Energy sector, where they managed client experience for Fortune 500 accounts and collaborated on implementing solutions for contractor management. Thomas also served as an Account Representative in the Consumer Products & Retail and Utilities & Renewable Energy sectors. Prior to ISN, Thomas worked at Allstate as an Operations Intern, where they developed leads, identified customer needs, and provided prompt and friendly customer service. Thomas also gained research and development experience as an intern at ISN in 2018.
Thomas Burrows attended the University of Arkansas from 2015 to 2019, where they earned a Bachelor of Business Administration (BBA) degree in Finance with a minor in Management. In terms of additional certifications, Thomas obtained several throughout the years. In 2023, they completed the "Selling with Stories" certification from Sales Gravy | The Sales Acceleration Company and the "Leadership Advancement Program (LeAP)" from Texas Executive Education. In 2022, they obtained the "How to Overcome a Sales Slump" certification from LinkedIn and the "High Impact Presentations" certification from Dale Carnegie Training. In 2021, Thomas received multiple certifications including "How to Make Strategic Thinking a Habit," "How to Set Goals When Everything Feels Like a Priority," "Powerful Prioritization with the 80/20 Rule" from LinkedIn. Additionally, in 2020, they acquired the certifications "Improving Your Listening Skills" and "Managing Self-Doubt to Tackle Bigger Challenges" also from LinkedIn.
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ISN
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Outsourcing work to third-party vendors introduces risks that need to be managed. ISN provides contractor management software, ISNetworld, to help with the supplier management process including contractor safety and risk management.