IT Glue
Omkar Shinde is a professional in the IT industry with experience in providing technical support for various companies. With a background in Computer Information Systems and Information Technology, Omkar has held roles such as Premium Customer Support - L2 at IT Glue, Technical Support Engineer at Coleman Technologies Inc., and Junior Technical Analyst at Myriad Information Technology Solutions Inc. Omkar's skills include impeccable customer service, organization, critical thinking, and the ability to efficiently manage time and tasks. Familiar with IT support for Windows OS, Linux, and networking, Omkar excels in handling support via telephone, remote meeting, and email, as well as documenting standard operation procedures.
IT Glue
IT Glue, a Kaseya company, is an award-winning documentation platform that allows for efficient storage and retrieval of all the documentation you need to help your MSP run better. By integrating PSA and RMM data, we can help increase your efficiency, and reduce onboarding times by even more. By eliminating wasted time from your business, IT Glue gives you more time to focus on what matters - growing your business.