Giovanni Caso

Giovanni Caso is an IT Application Operations Specialist at Italiaonline since September 2022, focusing on supporting the sales network to enhance customer digital growth while ensuring governance on incidents and service requests. Previously, Giovanni held the position of Service Support Engineer at Vodafone Automotive from June 2015 to September 2022, where responsibilities included managing Tech Operation activities on BSS/OSS platforms, coordinating application deployments, and SLA management. Giovanni's career began as an Analyst Programmer at Accenture Technology Solutions from July 2006 to June 2015, which provided foundational soft and technical skills. Giovanni also has experience as a Teacher for high school technical colleges, instructing on programming and multimedia tools, and worked in logistics data entry and anomaly management at TNT. Giovanni holds a degree in Informatica from Università degli Studi dell'Insubria and a degree in Ragioneria from ITC Caio Plinio, in addition to certification from Trailhead by Salesforce.