JM

Jônatas Monnerat

Sr. Data Analyst - Digital Customer Service at Itaú

Jônatas Monnerat is a Sr. Data Analyst at Itaú Unibanco with a background in business administration and information systems management. Jônatas has extensive experience in data analysis, customer service intelligence, user experience analysis, and modeling. Prior to their current role, Jônatas worked as a Junior Consultant at Impacto em Soluções. Jônatas is currently pursuing a Bachelor of Digital Game Design at Instituto Infnet.

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Timeline

  • Sr. Data Analyst - Digital Customer Service

    May, 2021 - present

  • Data Analyst - Digital Servicing

    January, 2019

  • Customer Service Intelligence Analyst

    May, 2017

  • MIS Analyst

    November, 2014

  • User Experience Analyst

    December, 2012

  • Modeling Analyst

    January, 2012

  • Trainee

    January, 2011