Rafael Gomes

Rafael Gomes is a skilled professional with extensive experience in business analysis and project management, currently serving as a Business Analyst specializing in Customer Intelligence at Itaú Unibanco since March 2020. In this role, Rafael focuses on enhancing the virtual assistant/chat experience and exploring chat data using GenAI. Previous positions at Itaú Unibanco include roles as a Credit Policy Analyst, Product Manager, and Junior Project Analyst, where responsibilities included modernizing credit analysis and managing digital transformation projects in credit services. Earlier career experiences include serving as the Coordinator of Institutional Relations for the Núcleo das Empresas Juniores da Unicamp and as a Counselor and Administrative Manager at 3E Unicamp. Rafael also led the organization of the 19th Electric Engineering Week at Unicamp. Hold a Bachelor's degree in Electrical and Electronic Engineering from Universidade Estadual de Campinas.