Anthony Grey is currently the Manager of Workforce Management at itelCX, a role they have held since 2021. Previously, they served as the Lead Analyst for CARE WFM Scheduling and Forecasting at Vistaprint from 2014 to 2021 and as a Senior Workforce Management Associate from 2011 to 2014. Anthony's early career included a position as a Customer Care Associate, where they honed their skills in customer service. They also hold a BSc in Management Information Systems from Montego Bay Community College and a Workforce Planning and Management Mastery Certification from The Call Center School.
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