Itel is an award-winning international customer experience partner with on-premise and work-at-home operations across the Caribbean, Latin America, U.S., and Canada. itel's geo-diverse delivery platform and customized solutions provide the flexibility and responsiveness clients need to manage CX effectively in the new economy. 

Outsourcing

Itel

Itel's headquarters in Montego Bay, Jamaica

Yoni Epstein

Shurland Buchanan

Ashenheim Reece

Lisa-Ann Grant

Paul Hibbert

Daniel Stein

Opal Levy

Duane Williams

Neil O'Hanlon

Melissa Von Frankenberg

Ricardo Hutchinson

Lisa Lake

Anthony Mark Hart

Connie L. Harvey

Joanna A. Banks

Philip Armstrong

This department focuses on overseeing and guiding the operations and strategic direction of the organization.

Department Leadership

The Operations and Workforce Management team at Itel is responsible for optimizing the efficiency and effectiveness of customer experience operations. This team manages workforce planning, scheduling, training, and development to ensure that resources are appropriately aligned with business needs. By leveraging data analytics and strategic planning, they enhance operational performance and maintain high service standards across diverse geographical locations.

Operations and Workforce Management

This department oversees the efficiency and performance of operational processes within the organization.

Operations Management

This department provides strategic direction and oversight for the organization.

Executive Leadership

The Information Technology and Security team at Itel is responsible for developing and maintaining the company's technological infrastructure, ensuring seamless operations across its diverse platforms. They focus on enhancing data security, optimizing IT processes, and driving innovation through data science initiatives, all while supporting the organization’s global customer experience goals. This team also plays a critical role in safeguarding sensitive information and implementing best practices in information security.

Information Technology and Security

This department focuses on sourcing, recruiting, and onboarding qualified candidates to meet the organization's staffing needs.

Itel

Org chart

Board & advisors

Teams

Department Leadership

Operations and Workforce Management

Operations Management

Executive Leadership

Information Technology and Security

Talent Acquisition

Offices

Itel

Org chart

Board & advisors

Teams

Department Leadership

Operations and Workforce Management

Operations Management

Executive Leadership

Information Technology and Security

Talent Acquisition

Offices

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