Itel is an award-winning international customer experience partner with on-premise and work-at-home operations across the Caribbean, Latin America, U.S., and Canada. itel's geo-diverse delivery platform and customized solutions provide the flexibility and responsiveness clients need to manage CX effectively in the new economy. 

Outsourcing

Itel

Itel's headquarters in Montego Bay, Jamaica

Yoni Epstein

Daniel Stein

Michael Duffy

Opal Levy

Duane Williams

Neil O'Hanlon

Melissa Von Frankenberg

Ricardo Hutchinson

Lisa Lake

Anthony Mark Hart

Connie L. Harvey

Joanna A. Banks

Philip Armstrong

The Operations and Workforce Management team at Itel is responsible for optimizing the efficiency and effectiveness of customer experience operations. This team manages workforce planning, scheduling, training, and development to ensure that resources are appropriately aligned with business needs. By leveraging data analytics and strategic planning, they enhance operational performance and maintain high service standards across diverse geographical locations.

Operations and Workforce Management

The Leadership Team at Itel is responsible for steering the company’s strategic direction, ensuring alignment across various functions, and fostering innovation in customer experience solutions. Comprising key executives such as the CTO, Chief Marketing Officer, and Chief Learning Officer, they collaborate to drive operational excellence, enhance client partnerships, and cultivate a culture of continuous improvement. Their collective expertise enables Itel to adapt and thrive in the dynamic landscape of customer experience management.

Leadership Team

The Information Technology and Security team at Itel is responsible for developing and maintaining the company's technological infrastructure, ensuring seamless operations across its diverse platforms. They focus on enhancing data security, optimizing IT processes, and driving innovation through data science initiatives, all while supporting the organization’s global customer experience goals. This team also plays a critical role in safeguarding sensitive information and implementing best practices in information security.

Information Technology and Security

The Sales and Marketing team at Itel is responsible for driving revenue growth and brand awareness through strategic sales initiatives and innovative marketing campaigns. They collaborate closely to develop customized solutions that meet client needs, enhance customer experience, and build lasting relationships across diverse markets in the Caribbean, Latin America, U.S., and Canada. This team plays a critical role in positioning Itel as a leading customer experience partner in the industry.

Sales and Marketing

The Finance and Accounting team at Itel is responsible for managing the company’s financial strategy, including budgeting, forecasting, and financial reporting. They ensure accurate financial management and compliance, support strategic decision-making, and drive continuous improvement initiatives to enhance operational efficiency. Their expertise enables Itel to maintain financial health and deliver value to its clients across diverse markets.

Finance and Accounting

The Learning and Development team at Itel focuses on enhancing employee skills and fostering a culture of continuous learning through tailored training programs and resources. By collaborating with various departments, they ensure that staff are equipped with the necessary tools and knowledge to excel in their roles, ultimately driving improved customer experiences and operational efficiency. Their efforts also include talent acquisition and employee relations, creating a supportive and growth-oriented workplace.

Itel

Org chart

Board & advisors

Teams

Operations and Workforce Management

Leadership Team

Information Technology and Security

Sales and Marketing

Finance and Accounting

Learning and Development

Offices

Itel

Org chart

Board & advisors

Teams

Operations and Workforce Management

Leadership Team

Information Technology and Security

Sales and Marketing

Finance and Accounting

Learning and Development

Offices

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