Eric Reid is a Special Projects Manager at itelCX, where they coordinate with Executive stakeholders to formalize business cases and enhance operational efficiency. Previously, they held roles at TELUS International and Ontellus, focusing on project management and vendor management, where they successfully implemented best-practice frameworks and reduced costs across international teams. They began their career as a Managed Services Technician at WILES Technologies Inc., providing IT support for healthcare practices. Eric earned a Bachelor of Arts in Political Science and Government from the University of North Texas.
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