Paul Hibbert

Paul Hibbert is an experienced professional in workforce management, currently serving as Manager - Workforce Management at itelCX since September 2021. Previously, Paul held various roles at Cimpress from December 2012 to March 2022, culminating in the position of Snr Lead in Planning and Scheduling, where responsibilities included leading scheduling for North America contact centers and managing forecasting relationships. Additionally, Paul worked as a Workforce Management Analyst focused on real-time performance management and short-term scheduling. Early career experience includes positions at Vistaprint, the Electoral Office of Jamaica, and National Loss Adjusters Ltd. Paul's educational background includes a Workforce Planning and Management Mastery Certification from The Call Centre School and ongoing studies for a Master's in Big Data and Business Intelligence from ENEB.