Yanique McKenzie is a BPO Executive with extensive experience in operations and account management. They currently serve as the Director of Account Management at itelCX, a position they have held since 2022, and previously led operations as the Head of Operations from 2019 to 2023. Yanique's background includes roles such as Quality Assurance Manager at Global Gateway Solutions and Director of Operations at Advanced Call Center Technologies, LLC. They also hold a certificate in Hospitality and Tourism Management from Florida Atlantic University, completed in 2020.
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