Ben Carmichael

Ben Carmichael is a seasoned professional with extensive experience in customer experience (CX) and employee experience (EX) consulting. Currently serving as Principal Solutions Consultant for Iterable in the ANZ region, Ben previously held a position at Medallia, where responsibilities included shaping CX strategies and leveraging technology to address organizational challenges. As the founder and author of What's CEXy, Ben shares insights on CX trends. Ben's previous roles include CX Strategy Consultant at Zipline App and Sydney Metro, Product Owner at WooliesX, and various positions at icare NSW and Woolworths Group, showcasing a consistent track record in driving strategic initiatives and delivering actionable customer insights. Ben holds a Bachelor's Degree in Business & Commerce from Western Sydney University.