Crystal Mason-Gopez

Crystal Mason-Gopez is an experienced professional with a strong background in customer success management and project coordination. Currently serving as a Senior Strategic Customer Success Manager at Iterable, Crystal manages a $4 million book of business across 13+ enterprise customers and focuses on strategic business planning and omni-channel solutions to boost product adoption. Previous roles include Senior Manager of Customer Engagement at GoEnvoy.co, where Crystal built and supported engagement teams and optimized customer processes. Crystal also held various positions at WideOrbit, including Lead Customer Success Partnership Manager, where relationships with enterprise clients were developed and maintained, and Professional Services Project Manager, responsible for executing project plans and managing resources. Earlier experiences include roles at Disney Owned Television and Katz Radio Group, emphasizing sales support and advertising. Crystal holds a BS in Public Relations from San José State University and an AA in Liberal Studies from Las Positas College.