Jena Chakour is a Technical Support Engineer (Mobile) at Iterable since January 2021, specializing in mobile application support across various platforms such as Android, iOS, React Native, and Flutter. Jena collaborates with global client development teams to design custom solutions and fosters positive client relationships while driving initiatives to enhance mobile and web SDKs. Previous experience includes roles as a Senior Technical Support Specialist and Technical Support Specialist at Iterable, where Jena provided support for enterprise-level clients and maintained high customer satisfaction. Additional experience spans various roles focused on research, communications, and outreach in organizations such as Bluebonnet Data and Teens for Food Justice. Jena holds a Bachelor of Arts in Anthropology and a Bachelor of Science in Applied Behavior Analysis from the University of North Texas, along with a degree in Applied Sustainability from Centro Agronómico Tropical de Investigación y Enseñanza.