Margaret Chang

Margaret Chang is an experienced Operations Support Manager with a strong background in enhancing customer support workflows and leveraging technology to improve operational efficiency. Currently at Iterable since October 2021, Margaret previously held the same role at Cornerstone OnDemand from September 2015 to September 2021, where responsibilities included data instrumentation, process improvement, and team training. Prior experience includes positions at Mattel, Computer Sciences Corporation, and Accenture, focusing on IT project management, process redesign, and CRM solutions. Margaret holds an MBA from UCLA Anderson School of Management and a Bachelor of Science in Mathematics/Economics from UCLA.