Robert Edelstein

Robert Edelstein is the Director at ITS America. Previously, they were a Technical Product & DevOps Manager at Procter & Gamble from November 2018 to August 2020. In this role, they managed all aspects of an e-commerce & analytics tool for the North America Trade Promotion organization, oversaw development activities, acted as a project manager for releases, and ensured that applications complied with security & regulatory requirements. Additionally, they oversaw the automation (RPA) efforts for the team using Blue Prism and Workfusion to ensure maximum efficiency for the teams.

Before Procter & Gamble, Robert Edelstein was a Project Delivery Manager at Bell from April 2018 to November 2018. In this role, they represented Field Services in the Delivery of new technologies to field teams. Robert led projects such as a $2.8M IT solution to provide technicians with recommended next best action during service calls based on interpretation of live data feeds, the launch of a $1.5M App allowing technicians to sell Bell products and add them to their current order while on site with the customer, and the creation of a prototype providing remote testers with potential cause and resolution for customer outages based on aggregation of numerous data points. Day-to-day responsibilities included status meetings with various stakeholders and end users to provide support, creation of business requirements and evaluation of ROI, and collaboration with design teams to build the user experience—all while ensuring that projects were delivered on time and budget.

Robert Edelstein graduated from McMaster University with a Bachelor of Engineering in Electrical and Biomedical. Robert is currently pursuing their Continuing Education at Ryerson University in Big Data and Predictive Analytics.