Rob Garbett is a seasoned professional with extensive experience in the telecommunications industry. Currently serving as Service Improvement Manager at ITS Technology Group since July 2022, Rob focuses on enhancing customer service through data analysis to optimize MTTP reduction and DTP, while also preparing weekly SLT reports and monthly forecasts. Previously, Rob held the position of National Connections Manager, overseeing the entire connection process for bespoke fibre optic services. Rob's tenure at Openreach spanned over 22 years, where roles included Patch Manager, Project Manager, Operations Manager, and CSE Copper Engineer. Achievements include maintaining high repair efficiency, managing large teams, and contributing to the highest open capacity in the country during the New Sites programme.
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