Henry Keet

Henry Keet is a seasoned professional in the field of service operations and problem management with extensive experience in various leadership roles. Currently serving as Problem & Escalation Manager and Problem Management Lead at Focus Group since March 2024, Henry previously held several positions at Daisy Group from July 2014 to March 2024, including Service Operations Manager and Service Desk Team Manager, where responsibilities encompassed queue management, workload prioritization, and monthly KPI reporting. Earlier experience includes working as a Junior Quality Analyst at The Walt Disney Company, focusing on testing media technology applications. Henry holds a BA (Hons) in Business Information Systems from the University of Brighton, completed in 2014, and attended Steyning Grammar School for earlier studies.