iTSM Group
Corinna Hornig possesses a wealth of experience in human resources and business process consulting. Currently serving as a Business Process Consultant for ServiceNow and Head of Human Resources at iTSM Group since November 2019, Corinna has previously worked as a Recruitment Specialist at Ashfield, part of UDG Healthcare plc, from April 2017 to November 2019. Additionally, Corinna has experience from AIDA Cruises, where multiple contracts involved hosting responsibilities for various age groups between October 2014 and April 2017. Corinna holds a Master’s degree in Business Administration and Management from TU Kaiserslautern (2019-2021), a Bachelor’s degree in Public Health from Pädagogische Hochschule Heidelberg (2013-2016), and completed training as a Medical Technical Assistant at Städtisches Klinikum Ludwigshafen (2010-2013).
iTSM Group
The iTSM Group consists of iTSM Consulting GmbH, founded in 2000, as the parent company, and its wholly-owned subsidiaries iTSM-Solutions GmbH, iTSM Trusted Quality GmbH, Trusted Quality GmbH in Austria, Softpoint Trusted Quality GmbH in Austria, Trusted Quality Switzerland GmbH, Trusted-Quality-srl in Romania, Trusted Quality B.V. in the Netherlands and Pragmatix GmbH. All units of the iTSM Group master the essential impact dimensions of digitization and bundle them into a holistic positive service experience in order to increase customer satisfaction, enable differentiation in the service experience and optimize service costs. iTSM Consulting GmbH is headquartered in Bodenheim near Frankfurt am Main. The iTSM Group guarantees the complete mastery of all requirements related to the provision and management of services and service processes in your company. iTSM stands for an Inspiring and Tailored Service Mastery.