iTSM Group
Felipe Schmidt has worked as a ServiceNow Solution Architect at iTSM Group, and previously as a ServiceNow Consultant/Developer at Accenture Cloud Services GmbH. Prior to that, Felipe worked as a Performance Engineer at ADP, Software Engineer at Daimler Center for Automotive Information Technology Innovations, and Software Developer at Dell. Felipe holds a degree in Bacharel em Ciência da Computação from Technische Universität Berlin and Bacharelado in Ciência da Computação from Federal University of Rio Grande do Sul.
iTSM Group
The iTSM Group consists of iTSM Consulting GmbH, founded in 2000, as the parent company, and its wholly-owned subsidiaries iTSM-Solutions GmbH, iTSM Trusted Quality GmbH, Trusted Quality GmbH in Austria, Softpoint Trusted Quality GmbH in Austria, Trusted Quality Switzerland GmbH, Trusted-Quality-srl in Romania, Trusted Quality B.V. in the Netherlands and Pragmatix GmbH. All units of the iTSM Group master the essential impact dimensions of digitization and bundle them into a holistic positive service experience in order to increase customer satisfaction, enable differentiation in the service experience and optimize service costs. iTSM Consulting GmbH is headquartered in Bodenheim near Frankfurt am Main. The iTSM Group guarantees the complete mastery of all requirements related to the provision and management of services and service processes in your company. iTSM stands for an Inspiring and Tailored Service Mastery.