iTSM Group
Matthias Engel is a Management Consultant specializing in Enterprise Service Management at iTSM Group since January 2022, focusing on IT Service Management, IT Financial Service Management, and Cyber Security projects. Prior to this role, Matthias served as the Head of IT Operation at PŸUR | Tele Columbus from January 2019 to December 2021.
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iTSM Group
The iTSM Group consists of iTSM Consulting GmbH, founded in 2000, as the parent company, and its wholly-owned subsidiaries iTSM-Solutions GmbH, iTSM Trusted Quality GmbH, Trusted Quality GmbH in Austria, Softpoint Trusted Quality GmbH in Austria, Trusted Quality Switzerland GmbH, Trusted-Quality-srl in Romania, Trusted Quality B.V. in the Netherlands and Pragmatix GmbH. All units of the iTSM Group master the essential impact dimensions of digitization and bundle them into a holistic positive service experience in order to increase customer satisfaction, enable differentiation in the service experience and optimize service costs. iTSM Consulting GmbH is headquartered in Bodenheim near Frankfurt am Main. The iTSM Group guarantees the complete mastery of all requirements related to the provision and management of services and service processes in your company. iTSM stands for an Inspiring and Tailored Service Mastery.