iTSM Group
Peter Schmiedel is an experienced Managing Consultant at iTSM Group since August 2021 and has held various leadership roles in the IT Service Management sector. Prior to this, Peter served as Practice Partner at Fruition Partners, a DXC Technology Company, where responsibilities included leading the German ServiceNow practice and ensuring quality customer delivery. Peter's career also includes significant positions at Agfa HealthCare as Program Manager for ServiceNow rollouts, and various project management and analytical roles at Agfa Gevaert NV and AG. With a foundational education from Käthe-Kollwitz-Gymnasium, Peter combines extensive industry knowledge with a focus on service quality and customer satisfaction.
iTSM Group
The iTSM Group consists of iTSM Consulting GmbH, founded in 2000, as the parent company, and its wholly-owned subsidiaries iTSM-Solutions GmbH, iTSM Trusted Quality GmbH, Trusted Quality GmbH in Austria, Softpoint Trusted Quality GmbH in Austria, Trusted Quality Switzerland GmbH, Trusted-Quality-srl in Romania, Trusted Quality B.V. in the Netherlands and Pragmatix GmbH. All units of the iTSM Group master the essential impact dimensions of digitization and bundle them into a holistic positive service experience in order to increase customer satisfaction, enable differentiation in the service experience and optimize service costs. iTSM Consulting GmbH is headquartered in Bodenheim near Frankfurt am Main. The iTSM Group guarantees the complete mastery of all requirements related to the provision and management of services and service processes in your company. iTSM stands for an Inspiring and Tailored Service Mastery.