iTSM Group
Siegfried Riedel is the CEO and Unternehmensinhaber at ITSM Group – Be Better., where Siegfried has been working since January 2001. Prior to this, Siegfried worked as an Abteilungsdirektor at Depfa Bank from January 1994 to December 2000, where Siegfried was responsible for leading IT dezentrale Systeme and Helpdesk. Siegfried Riedel is associated with the leading mittelständischen Unternehmensberatungen in the DACH-Region, Niederlanden, and Rumänien, advising clients on digitalization and focusing on streamlining and accelerating Enterprise Service Management processes.
iTSM Group
The iTSM Group consists of iTSM Consulting GmbH, founded in 2000, as the parent company, and its wholly-owned subsidiaries iTSM-Solutions GmbH, iTSM Trusted Quality GmbH, Trusted Quality GmbH in Austria, Softpoint Trusted Quality GmbH in Austria, Trusted Quality Switzerland GmbH, Trusted-Quality-srl in Romania, Trusted Quality B.V. in the Netherlands and Pragmatix GmbH. All units of the iTSM Group master the essential impact dimensions of digitization and bundle them into a holistic positive service experience in order to increase customer satisfaction, enable differentiation in the service experience and optimize service costs. iTSM Consulting GmbH is headquartered in Bodenheim near Frankfurt am Main. The iTSM Group guarantees the complete mastery of all requirements related to the provision and management of services and service processes in your company. iTSM stands for an Inspiring and Tailored Service Mastery.