Eric Fuhrmann has extensive experience in service delivery and technical support, currently serving as the Manager of Service Delivery at ITT Inc. since September 2017. Previously, Eric held various roles at Unisys from December 2007 to September 2017, including EUS Service Manager, Service Delivery Manager, and IT Call Center Supervisor. In these roles, responsibilities included managing a team of 15-20 Level 1 and Level 2 Technical Support Agents, administering performance management, diagnosing improvement opportunities, and reviewing call center statistics to enhance staff performance. Eric graduated from Victor High School.
This person is not in any teams
This person is not in any offices