Chris Nicol has extensive experience in customer service management, currently serving as a Senior Customer Service Manager at ITV since March 2020, where leadership of the BritBox customer service team and the transition to an outsourced model is a key focus. Prior experience at Capita Customer Management includes roles such as BI Insight Manager and Continuous Improvement and Lean Practitioner, with a strong emphasis on root cause analysis and efficiency improvements within multi-site contact centers. Chris also held positions at Carphone Warehouse and Mossock Hall Golf Club, showcasing a diverse background that includes roles as a Customer Experience Analyst and Head Chef. Education was completed at Winstanley College from 1999 to 2001.
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