James Naylor is an accomplished Service Delivery Manager with extensive experience in the IT service management sector. Currently serving ITV as Service Delivery Manager for ITV Studios since November 2021, James previously held similar roles with International SOS and NBCUniversal Media, LLC, where responsibilities included managing IT service delivery across multiple regions and businesses. Notably, during tenure at NBCUniversal, James oversaw IT operations for the EMEA region, managing a considerable user base and addressing major incidents. Prior experiences with Shell, bp, and EMI Music involved building and maintaining strategic supplier relationships and ensuring service delivery aligns with business expectations, further demonstrating a strong background in operational management and incident resolution. James holds a Bachelor's Degree in Business Management & Enterprise from the University of Staffordshire.
This person is not in any teams
This person is not in any offices