Steven Higginson is an experienced professional with a strong background in process improvement and change management, currently serving as the Head of Continuous Improvement at ITV since June 2012. Steven has held various roles, including Change and Comms Lead for ERP Transformation and HR Service Delivery Manager, where expertise as an accredited Lean Six Sigma black belt and qualified PRINCE2 Practitioner has been pivotal in leading finance and HR transformation initiatives. Prior experience includes roles at The Co-operative Group and The Co-operative Banking Group, focusing on delivering operational efficiencies, coaching teams in business process improvement, and implementing customer-focused enhancements that realized substantial cost reductions. Steven's educational foundation includes four A-levels from Urmston Grammar School.
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