Alexandria West

IT World BPO, contact center solution is crafted to seamlessly integrate with the structure of an enterprise to provide exceptional & personalized customer service along with consistent brand experience. The outstanding call center service comes with multiple unrivaled functionalities to handle all inbound & outbound calls, it allows our skilled representatives & technical support professionals to enjoy uninterrupted services as we leverage technology to address the customer’s demands. IWB enterprise-class multichannel contact center service. IT World BPO assists the business owners in transforming the business and retain the customers with customized contact center services. We leverage digital technology to cater to the business requirements, we handle order management & deliver exceptional customer service with a multichannel approach. We provide 24/7 customer service & we ensure the client that our agents work round to deal with customers for efficient service. The staff deal with queries of the customer promptly & address the concerns of customers quickly. Inbound Services Build a reliable channel to deal with customers with improved customer engagement & generating revenue. Chat Support! We provide chat support to answer the queries of customers in real-time. Customer Service! Our customer support agents deal with customers to address their concerns. Email support! Our customer support representatives respond to the emails of customers. Helpdesk service We record & process end-user service requests in an efficient manner. Lead Generation Our agents are skilled to persuade the customers & generate leads. Inbound Sales Customer support staff sells the products & services with sales expertise. Product Support We assign dedicated customer support agents for a specific product of the client. Reputation Management IWB shapes public perception of the client’s enterprise by influencing online information.