James W. Wilson

James W. Wilson serves as the CEO of CallCenterPros since June 2007, where the company is in the process of achieving 100% Service-Disabled Veteran-Owned Small Business (SDVOSB) status. With extensive experience in AI and ML in the customer experience sector, Wilson also holds positions in Master Agent Partner Development at ThinkOwl and fileee, focusing on innovative digital solutions that enhance business processes and customer interactions. Prior roles include Senior International Buyer at InComm, SVP at AVOXI, and various leadership positions in telecommunications and call center technology, demonstrating a strong background in sales and operational management. Wilson's military service in the United States Army and academic background in Agricultural Economics from The University of Georgia further enrich their professional profile.