Fellipe Novoa

Fellipe Novoa has extensive experience in commercial planning and customer success across various companies. At iugu, from September 2020 to June 2022, Fellipe held the positions of Head de Vertical Negócios and Head de Customer Success, leading initiatives in business verticals and customer journey optimization. Responsibilities included the strategic development of the Bets segment, creation and implementation of performance-oriented customer success processes, and cross-functional team leadership. Previously, Fellipe served as Gerente de Planejamento Comercial at iugu, driving B2B commercial strategies and performance metrics. Experience also includes roles at Rede, SKY Brasil, Grupo Asserth, and Geração Futuro Corretora de Valores S.A., focusing on sales planning, performance analysis, and financial support.