Alan Taylor

Alan Taylor has a diverse work experience spanning multiple industries. Alan currently works at Ivanti as the Director of Product Management since March 2022. Prior to this, they held the role of Senior Manager and Senior Principal Product Manager at Ivanti, where they were responsible for shaping the vision and strategy of the Ivanti Service Manager and Ivanti Voice solution suites. Alan was involved in all stages of the product lifecycle and played a key role in product planning and marketing execution.

Before joining Ivanti, Alan worked at HEAT Software, where they held various roles including Director, Americas Sales Engineering, Manager of Application Systems Engineering, Senior Sales Engineer, and Service Delivery Manager. In these roles, they provided technical direction, business guidance, and leadership to the Sales Engineering team. Alan was also responsible for managing customer support teams, ensuring service targets and customer satisfaction were met.

At the start of their career, Alan worked at TGI Friday's as a Manager from November 1997 to October 2000.

Overall, Alan Taylor has a strong background in product management, sales engineering, and customer support. Alan has extensive experience in driving innovation, collaborating with cross-functional teams, and delivering successful solutions to customers.

Alan Taylor obtained an Associates of Science degree in Information Science and Business Management from Davenport University, where they studied from 1987 to 1990. In addition to their degree, Alan has earned several certifications throughout their career. Alan obtained the Certified Help Desk Manager certification from the Help Desk Institute (HDI) in June 2003. In March 2004, they achieved the ITIL v2 Foundations certification from Exin. Building on that, they obtained the ITIL v2 Service Manager certification from Exin in June 2006. Alan further enhanced their expertise by obtaining the ITIL v3 Expert certification from Exin in April 2010. More recently, they have gained additional certifications through LinkedIn, including "The Six Morning Habits of High Performers" and "Becoming Indistractable," both obtained in August 2021. Lastly, Alan acquired the certification for "Improving Your Leadership Communications" from LinkedIn in November 2022.