Allen Shelton

Allen Shelton has over 25 years of work experience. Allen started their career at Hewlett Packard Enterprise in 1995. During their time there, they held multiple roles including Escalation Manager and Technical Support Team Lead/Project Manager. As Escalation Manager, they managed and coordinated technical support resources for resolving escalated incidents for HPE's largest global customers. Allen also acted as the communications lead, keeping stakeholders updated throughout the resolution process and implementing improvements to prevent future incidents. In their role as Technical Support Team Lead/Project Manager, they supported various company critical applications and led the consolidation of order management systems, reducing support personnel from 8 to 1. Allen also transformed multiple company critical applications from unstable to stable. In 2021, they joined Ivanti as a Senior Project Manager.

Allen Shelton has a Bachelor's Degree in Aerospace Engineering from the University of Virginia. In November 2020, they obtained the ITIL Foundation Level certification from AXELOS Global Best Practice. Additionally, they have pursued the Project Management Professional (PMP) certification from the Project Management Institute, although the specific details regarding the month and year of attainment are not provided.