Felicia Barbera

Felicia Barbera has a diverse work experience spanning multiple industries. Felicia most recently worked as a Senior Customer Success Manager at Ivanti starting in August 2021. Before that, they had a role at Oracle as a Retention Management, Team Lead from May 2018 to August 2021, and prior to that, they were a Support Renewal Advisor - Retention Management at Oracle from January 2018 to May 2021.

Felicia also has experience as a Business Specialist at Pikes Peak Workforce Center from June 2009 to January 2018. Felicia started their career in real estate, working at Keller Williams Partners from 2006 to 2010. Felicia held the positions of Associate Broker and Buyer's Agent/Certified Distressed Property Expert. During their time at Keller Williams Partners, they were involved in various marketing initiatives and trained new agents.

Before their career in real estate, Felicia worked as a Lead Buyers Agent at Synergy Team, Keller Williams Partners from October 2007 to 2010. Felicia developed and coordinated lead generation processes and conducted contract negotiations for home purchases.

Felicia also has experience as a Teacher of English as a Foreign Language at Living Language Institute from March 2006 to December 2007. Felicia developed specialized curriculums and represented the institute at professional functions to recruit clients.

Earlier in their career, Felicia served as the Director of VIC-Caritas Half-Way Home from March 2006 to December 2007. Felicia was responsible for the day-to-day operations, budgeting, program development, and staff management.

Felicia started their career in the US Navy as a Broadcast Electrician from January 1991 to January 2006.

Felicia Barbera's education history begins with their enrollment at Georgetown University from 1987 to 1991. During this time, they focused on studying International Politics. Felicia also attended the Jon Von Neuman Institute, where they obtained an Italian High School Diploma with a field of study in Information Technology and General Studies.

In addition to their formal education, Felicia has acquired multiple certifications from LinkedIn. These certifications include "How to Give Negative Feedback to Senior Colleagues," "Communicating with Empathy," "Critical Thinking for Better Judgment and Decision-Making," "Decision-Making Strategies," "Decision-Making in High-Stress Situations," "Effective Listening," "Improving Your Judgment for Better Decision-Making," "Leading with Emotional Intelligence," "Leading with Kindness and Strength," "Making Quick Decisions," "Applied Curiosity," "Becoming an Ally to All," "Creating Positive Conversations with Challenging Customers," "Cultivating Mental Agility," "Customer Service: Knowledge Management," "Customer Success Management Fundamentals," "How Getting Curious Helps You Achieve Everything," "Improving Your Listening Skills," "Unlock Your Team's Creativity," and "Using Questions to Foster Critical Thinking and Curiosity." The obtained dates for these certifications range from September 2021 to February 2023.