Jimmy Koeman

Senior EMEA Security Support Delivery Manager at Ivanti

Jimmy Koeman has a diverse work experience spanning over several years. Jimmy has recently been working at Ivanti since 2017. Most recently, they have held the position of Senior EMEA Security Support Delivery Manager, where they manage the Security Controls and Pulse teams for the EMEA region. Prior to this, they were the EMEA Security Support Delivery Manager, focusing on managing the ISEC and Pulse Secure product sets.

Before joining Ivanti, Koeman worked at AppSense, starting in 2013. Jimmy gradually advanced in their role, starting as a Support Technician and eventually becoming a Senior Support Technician. In this role, they provided technical support for the AppSense product suite and mentored junior support technicians.

Prior to their role at AppSense, Koeman worked as an IT Support Technician at the Government of Singapore Investment Corporation. Their responsibilities included providing day-to-day support for financial professionals and supporting various departments.

Additionally, Koeman has experience as a Desktop Support Technician at GoodChoice IT Ltd. and as a Student at Zenos IT Training, where they gained relevant IT support certifications.

Apart from the IT field, Koeman also has experience as a Backend Developer at Ventika BV and as an Industrial Cleaner at Lamb Weston Meijer.

Overall, Jimmy Koeman's work experience demonstrates a strong background in technical support, with a focus on security and customer service.

Jimmy Koeman has a varied education history. Jimmy attended Ostrea Lyceum from 2000 to 2006, where they obtained a HAVO degree with a focus on Culture and Society - the arts. Following this, they enrolled at HZ University of Applied Sciences from 2006 to 2007, studying Information and Communication Technology. Jimmy then transferred to Rotterdam University of Applied Sciences from 2007 to 2010, continuing their studies in Information and Communication Technology.

In addition to their educational background, Jimmy Koeman has obtained several certifications. In 2011, they received the MCITP Microsoft Certified IT Professional Enterprise Desktop Support Technician for Windows 7 and MCTS Microsoft Certified Technology Specialist in Configuring Windows 7 certifications from Microsoft. In 2013, they earned the AppSense Professional certification from AppSense. Most recently, in August 2021, they obtained the Certified Support Manager certification from SGSA. Furthermore, in 2011, they obtained a Microsoft Technology Associate certification in Networking.

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Timeline

  • Senior EMEA Security Support Delivery Manager

    May, 2022 - present

  • EMEA Security Support Delivery Manager

    July, 2021

  • Technical Support Manager

    October, 2020

  • Staff Lead Technical Support Engineer

    October, 2018

  • Senior Support Technician

    January, 2017

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