Tammy Chilcote

Tammy Chilcote has a diverse work experience spanning over several years. Tammy recently joined Ivanti in 2022 as a Senior Technical Relationship Manager. Prior to their current role, they worked at Legal & General America from 2018 to 2022, where they held positions as a Senior Manager of IT Service Management and an IT Service Delivery Manager. In these roles, Tammy was responsible for managing IT services, ensuring customer satisfaction, and overseeing the delivery of technical support. Before their time at Legal & General America, Tammy worked at GDC IT Solutions from 2008 to 2018. As an IT Service Desk Manager, they managed a team of support center professionals and ensured superior technical support and customer service satisfaction. Tammy also held the role of Service Desk Analyst II at GDC IT Solutions, where they provided technical assistance and investigated complex issues. In 2013, they briefly served as the VP of Sponsorship at HDI - Susquehana Valley Local Chapter. Overall, Tammy Chilcote has a strong background in IT service management, customer service, and technical support.

Tammy Chilcote obtained a Bachelor of Science in Business Management from Western Governors University, where they studied from 2013 to 2016. In addition to their degree, Tammy Chilcote also holds several certifications. Tammy received the ITIL V4 Foundation Level certification from AXELOS Global Best Practice in November 2021. In October 2013, they obtained the Project + certification from CompTIA. Tammy Chilcote also holds certifications from HDI, including the Support Center Analyst and Support Center Team Lead certifications. Lastly, they have the ITIL V3 Foundation Certificate in IT Service Management from EXIN.