IVR Technology Group is the engagement conduit that enables extraordinary experiences between companies and customers. We work with you to understand the evolution of your customers'​ journeys and help you surprise them with an unexpected level of service. Our mission is to be your partner; for your customers.

Our engagement conduit involves three core customer experience technologies:

Compass Automation Platform
The Compass Automation Platform is a "full-stack"​ voice automation platform for automated customer engagement. Featuring a powerful DIY IVR builder and industry-leading security, it enables customers to build complicated IVR's quickly and securely without much technical lift.

Compass Payments Suite
An omnichannel solution that integrates with billing platforms for payment automation by voice and text that accepts all major credit cards, debit cards, and ACH transfers from checking or savings accounts. It's NACHA and PCI Level-1 certified for payment security, and  HIPAA compliant for the safeguarding of customer records associated with medical payments.

Compass Broadcast Suite
Compass Broadcast Suite is a self-serve platform to push voice, text/SMS, and email notifications to customers, constituents, residents, and prospects. The platform is relentlessly compliant with the FTC Telemarketing sales rules for peace-of-mind that it's the right solution.

Automation

Payments

IVR Technology Group

IVR Technology Group's headquarters in Buffalo, NY, United States

Jonathan L.

Christian McGonnell

Michael Rios

Matthew James Castronova

Wey Wey Wong

Karthic Raghupathi

Virajita Gaddam

The Leadership Team at IVR Technology Group is responsible for steering the company's strategic direction, ensuring operational excellence, and driving customer-centric innovations. Comprising the VP of Engineering, Senior Vice President of Operations, CEO, Chief Customer Officer, and VP Managed Services, this team collaborates to integrate the Compass Automation Platform, Payments Suite, and Broadcast Suite into seamless solutions that elevate customer engagement and satisfaction.

Leadership Team

The Technical Support and Engineering team at IVR Technology Group is responsible for ensuring the seamless operation and maintenance of the company’s three core customer experience technologies: the Compass Automation Platform, Compass Payments Suite, and Compass Broadcast Suite. This team handles complex engineering tasks, provides technical support to clients, manages system integrations, and ensures stringent compliance with industry standards for security and privacy. Their goal is to deliver exceptional technical solutions and support that enhance customer engagement and satisfaction.

IVR Technology Group

Org chart

Teams

Leadership Team

Technical Support and Engineering

Offices

IVR Technology Group

Org chart

Teams

Leadership Team

Technical Support and Engineering

Offices

Related companies