Melissa Howard

Melissa Howard is a seasoned professional in customer success and account management with extensive experience spanning over three decades. Currently serving as Sr. Manager of Customer Success at IW Technologies since May 2022, Melissa previously held various positions, including Account Support Manager at CrossCom and multiple roles at Pomeroy as a Program Executive and Executive Account Manager. Notable achievements include fostering executive-level relationships, conducting cost reduction analyses, and ensuring high levels of customer satisfaction. Earlier career highlights include serving as Deployment Project Manager and Account Manager at Tolt Service Group and contributing to significant relocation projects at Bannex and Getronics. Melissa holds a degree in Business Administration and Management from Lawrence County Joint Vocational School.