Leigh Kruger-Ives

Leigh Kruger-Ives is an experienced Collections Operations Manager at iwoca, responsible for recruiting, developing, and coaching collections teams, as well as analyzing efficiency and managing high-value portfolios since May 2019. Prior to this role, Leigh served at PRS for Music for nearly 16 years, where responsibilities included developing legal debt recovery strategies, leading and stabilizing a successful team, and managing over £7 million in debt with a remarkable recovery rate. Leigh's extensive background in debt recovery encompasses various positions, starting from Debt Recovery Assistant to Debt Recovery and Legal Enforcement Manager, showcasing a strong ability to navigate complex disputes and drive recovery outcomes. Leigh holds a GNVQ Advanced Business degree from Stephensons College.