Charlotte Lorenzini Ferrero

Charlotte Lorenzini Ferrero is an experienced commercial manager currently at IZI by EDF since October 2015, where responsibilities have included leading a team of sales agents, implementing and monitoring commercial KPIs, and managing customer satisfaction initiatives. Prior roles at IZI Solutions involved customer care management and project leadership focused on enhancing client experiences. Previous experience includes working at SNCF in human resources development and as an assistant manager at L'Oréal, where administrative support was provided to multiple client directors. Charlotte holds a License in Economics, Law, and Management with a focus on international commerce from the Conservatoire National des Arts et Métiers and a BTS in Assistant Management from AKOR Alternance.