Dalila Arias is a customer experience consultant at IZO, where they have focused on measuring and transforming customer interactions since 2014. Previously, Dalila held positions as a quality analyst at Caja de Ahorros and as a market research analyst at Colliers International. Their academic background includes a degree in Economics and a specialization in Economic Statistics from Universidad de Panamá. Dalila also completed an internship at the Instituto Nacional de Estadística y Censo in 2009.
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