Victor Crosby

Victor (Jay) Crosby is an experienced warranty engineer currently working at JAC Products, where responsibilities include maintaining warranty costs, overseeing company impact, and improving warranty processes for customer satisfaction. Prior to this role, Victor held positions as Global Warranty Manager and Senior Warranty Specialist at Gentherm, focusing on warranty returns analysis and customer relations. With extensive experience dating back to a warranty specialist role at GKN plc, Victor possesses a strong background in warranty management. Additionally, since 2010, Victor has been a professional drummer for two local bands, showcasing versatility beyond the engineering field. Victor holds an Associate's degree in Information Technology from the University of Phoenix.