Jai Ojha

Jai Ojha has extensive experience in technical support and operations, primarily with Jackson Hewitt Tax Service Inc., serving as Operation Support Tier 3 lead since October 2019 and previously as a Tier 2 Business Support Specialist. Responsibilities include documentation, training, coaching agents on business processes, and providing hands-on technical assistance. Prior roles include systems support and advisory positions within the Prader-Willi Syndrome Association, where technology issues were addressed, and support was provided to staff. Additional experiences range from volunteer IT support at the San Rafael Public Library to project management and data maintenance positions in various organizations. Jai Ojha's education includes attendance at Laney College in 2012.