Samantha Thurman

Samantha Thurman is an experienced professional currently serving as a Pet Help Center Counselor at the Jacksonville Humane Society since December 2022, focusing on connecting individuals and their pets with relevant animal care resources. Previous roles include a Virtual Support Specialist at ADT, where technical issue resolution was prioritized to enhance customer satisfaction, and positions in quality assurance and technical writing at companies such as KLS Martin Group and Medtronic. Samantha also has experience in the pharmaceutical and biotechnology fields, having worked as a Quality Assurance Technician at Keurig Dr Pepper Inc. and as a Laboratory Technician at Brammer Bio. Academic credentials include a Biology degree from the University of Florida, an Associate's Degree in Biology Technician/Biotechnology from Santa Fe College, and a strong foundation from St. Johns Country Day School.