Mugi Bentang is a strategic UX/CX Research Leader with over 7 years of experience in translating user insights into impactful product growth and market expansion. Currently serving as a Principal Research Specialist at PT Bank Jago Tbk, Mugi has previously held roles at notable firms including Tencent and Kantar, where they directed end-to-end research lifecycles and supported C-level decision-making. Mugi earned a Bachelor's degree in Agribusiness from Universitas Padjadjaran and studied Chinese Language and Literature at Nanjing University. Additionally, Mugi is a Mandarin speaker passionate about sharing career and research insights.
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