Matthew Roberts

Global CRC & Future Customer Experience Delivery Manager at Jaguar Land Rover

Matthew Roberts has a wealth of experience in the automotive industry, with roles ranging from Warranty Advisor to Global CRC & Future Customer Experience Delivery Manager at Jaguar Land Rover. With a strong background in warranty management and customer service, Matthew has demonstrated a dedication to ensuring customer satisfaction and efficient operations within the companies Matthew has worked for. Matthew has also received formal education in Light Vehicle Mechanics, furthering their expertise in the field.

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Timeline

  • Global CRC & Future Customer Experience Delivery Manager

    January, 2023 - present

  • Global Retailer Empowerment & Goodwill Programme Lead

    January, 2022

  • Global Warranty Audit PMO Manager

    September, 2020

  • Global Technical Service Operations Leader (secondment)

    August, 2019

  • Global Retailer Warranty Performance Manager

    June, 2018

  • UK Warranty Manager

    December, 2016

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