MR

Michel Romy

Co-CEO and Vice President Customer Service & Support at Jahia

Michel Romy has over twenty years of work experience, starting in 1998 as a project manager and co-founder at Xo3. From 2002 to 2009, they worked as an account manager and co-founder at Jahia Solutions, where they provided support to customers and collaborated with the R&D department. Michel then transitioned to becoming a professional services manager at Jahia Solutions from 2009 to 2010, overseeing a team of senior consultants and obtaining ScrumMaster Certification. From 2010 to 2014, they served as a customer support manager, improving support procedures and managing a team of part-time support engineers. In 2014, they became the director of customer support at Jahia Solutions, overseeing global support operations and deploying new IT tools for better support reporting. From 2015 to 2017, they were the vice president of support, and from 2017 to 2022, they held the role of vice president of customer service and support, focusing on removing impediments and leading a team of technical consultants, support engineers, and solutions architects. Currently, they are the co-CEO and vice president of customer service and support at Jahia Solutions.

Michel Romy attended Claparède from 1987 to 1993 where they obtained their Maturité degree with a field of study in Latin. Following this, from 1994 to 1997, they attended the University of Geneva and obtained a License en Système d'information degree. In the same years, they also attended EPFL (École polytechnique fédérale de Lausanne) and earned a Bachelor's degree in Information Technology.

Links

Timeline

  • Co-CEO and Vice President Customer Service & Support

    September, 2021 - present

  • Vice President Customer Service and Support

    March, 2017

  • Vice President, Support

    February, 2015

  • Director Customer Support

    May, 2014

  • Customer Support Manager

    May, 2010

  • Professional Services Manager

    February, 2009

  • Account manager and co-founder

    March, 2002