Natalia Marciniak

Natalia Marciniak is a seasoned credit collections professional with extensive experience in the financial services sector. Currently serving as a Senior Credit Collections Analyst at Jaja Finance since October 2020, Natalia acts as a Knowledge Expert for the collections team, providing training and ensuring compliance with FCA regulations. Prior to this role, Natalia worked at Virgin Money where responsibilities included delivering exceptional customer service and ensuring adherence to debt collection standards. Additional experience includes positions at eurochange as an Area Supervisor, JD Wetherspoon as a Shift Manager, and The Money Shop UK as an Assistant Manager, showcasing a strong background in team management, training, and operational oversight.