James River Insurance Company
Samuel Williams is an experienced IT professional with a strong background in service management and technology leadership. Currently serving as the Director of IT Service Management at James River Insurance Company, Samuel leads engineering, network administration, and end-user support services. Prior experience includes a lengthy tenure at Wells Fargo as a Technology Business Services Manager, V.P., where Samuel oversaw the delivery of over 400,000 technology devices and managed substantial monthly expenses. Additional roles at Wachovia and Bell Techlogix involved directing service delivery teams and developing metrics for improved productivity and customer satisfaction. Samuel holds a Bachelor of Business Administration degree from Radford University, with a focus on Human Resources Management.