Brian Willis

Brian Willis is a skilled Technical Customer Support Specialist at Jamf since March 2025, bringing a wealth of experience in customer support and management. Previously, Brian served as a Front Line Manager at Genpact, where oversight of a team of Japanese-speaking Customer Support Representatives enhanced the quality of service for a major technology client. Brian has also worked as a Tier 3 Technical Support Agent at Genpact, demonstrating advanced troubleshooting capabilities, and has experience as a Tier 1 Customer Support Agent at 5CA for a leading gaming company. Early career pursuits included roles as a Delivery Driver to enhance Japanese language skills, a freelance translator specializing in Japanese-to-English translations, and various teaching positions involving English instruction to a diverse age group. Brian holds a Bachelor of Arts in Asian Studies from Old Dominion University and studied Japanese language at Kansai Gaidai University.